Frequently Asked Questions

We have prepared a list of FAQ’s for your convenience. Questions are broken down by sections so you can easily find what you are looking for. Please don’t hesitate to reach out if we can assist you with anything else.

  • You can call us at 515.777.3388, and the voicemail will direct you to the next steps.

  • Have your insurance card available and if you have a secondary insurance, please also have that policy information available. We will ask you if someone has referred you and what leads you to seeking a psychological assessment.

  • On average, once all your paperwork is completed, we are scheduling approximately 8-10 weeks out.

  • You will always learn something valuable about yourself (or your child) in this process, and the initial intake session will be an opportunity to determine the extent to which assessment is useful for your particular needs.

  • Psychological assessment is a structured way of gathering information about a person’s thinking, emotions, behaviors and functioning. It is usually done through interviews, tests and observations to understand what may be happening and to guide decisions (e.g., diagnosis, treatment plans, school or work recommendations).

  • Our providers assess children as early age 7. We have been asked if it’s ever ‘too late’ to get an assessment and our answer is no, we believe it is always valuable to learn more about yourself.

  • No, you can self-refer for this process. We do find, however, that it is helpful to continue your post-assessment journey with a therapist and/or other supportive providers and can make recommendations, if needed.

  • Generally, if you have been previously assessed we would benefit from reviewing those records. Similarly, if you’d like us to consult with any members of your treatment team, having their contact information with you will be beneficial.

    If you are scheduling assessment for your child, you will receive a detailed document from your provider outlining additional preparation information.

  • Yes, we pride ourselves on doing our best to accommodate your needs to make the experience as comfortable as possible for you. During your initial intake, your provider will discuss what, if any, accommodations are preferred. However, you can also communicate those at any time through the ClientPortal once you are an established client.

  • Yes, we do our best to consult with all mental health providers on your team (with your consent). We know that those relationships often are longstanding and can offer a meaningful and holistic contribution to the assessment process.

  • Once you are an established client, go to the Contact page on this website and you will find a link to access each Providers’ portal. If you need to reset your password, please call our office at 515.777.3388.

  • While generally most assessment appointments are conducted in-office, some parent-only sessions will be conducted via telehealth, if appropriate. In those cases, a link will pop up next to where your appointment is listed on the ClientPortal (please note the link will appear approximately 10 minutes before the appointment).

  • We are in-network with Wellmark/Blue Cross Blue Shield and Midland’s Choice, which includes some Cigna and Health Partners plans. If you have an out-of-state BCBS plan, assessment services may require preauthorization, which we will assist with.

    If you decide to file for out-of-network reimbursement, we can provide you with a superbill for services rendered, but you will be responsible to pursue it.

  • Generally, yes, but the extent to which it is covered depends on the company and individual policy. Our office manager will do a courtesy initial insurance verification so that you have an idea of what to expect about your financial responsibility. However, remember that knowing your coverage plan is ultimately your responsibility.

  • If you have in-network insurance coverage, your responsibility will include any copay, co-insurance, and/or deductible.

    If you are out-of-network or you are paying out-of-pocket, we will provide you with a Good Faith Estimate (GFE) so you can decide if you would like to proceed with services.

  • Our providers do not offer a sliding scale or payment plan option.

  • Our office accepts all major credit card companies, flex spending, and Health Savings Accounts (HSA). Please note, all fees are due at the time of service.

  • Please contact our practice manager, Nick Ressler at 515.777.3388 for your billing questions.

  • Our providers take pride in offering a detailed, personalized report. Therefore, you can expect feedback and a report 3-4 weeks after your last assessment session.

  • This is entirely your preference but should be discussed with your provider ahead of time.

  • This varies by provider but typically, you will be scheduled for 1-2 hours.

  • While your provider is working on your report, it is often a good opportunity for you to take time to write down any additional questions or observations that have emerged through the process. Please continue to attend your other provider appointments during this time.

  • If it was determined through the assessment process that accommodations would be beneficial to you (or your child), those will be discussed during the final feedback session.

    If additional documentation is needed, your provider will work with your treatment team to assist with this process. Please note, our providers do not attend school meetings.